Jackpot City Casino Terms & Conditions

These Terms & Conditions form a legal agreement between you and Jackpot City Casino in relation to your use of the website, account services, games, promotions and any other services made available through the site. By accessing the website, registering an account or using a service, you confirm that you have read, understood and accepted these terms.

If you do not agree with any part of these Terms & Conditions, you must not use the website or its services. Other policies may also apply to your use of the site, including the Privacy Policy, Responsible Gambling information, promotional terms and any specific rules displayed for an individual game or offer. Where a specific term applies to a particular service, it should be read together with these general terms.

Jackpot City Casino may update these terms from time to time to reflect changes to the website, services, legal requirements, security practices or business operations. The latest version will be made available on the website. You should review the terms regularly. Continuing to use the site after an update means that you accept the revised terms.

Eligibility and lawful use

You may use Jackpot City Casino only if you are legally permitted to do so in the place where you live and access the service. You are responsible for checking the gambling laws that apply to you before registering or playing. You must not use the website if online gambling is prohibited for you or in your jurisdiction.

• You must meet the minimum legal age that applies to the relevant service and jurisdiction.
• You must provide accurate information when registering and keep that information current.
• You must use the website for your own personal purposes and not on behalf of another person.
• You must not access the site from a location where the service is unavailable or restricted.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.

Some services may require you to create a player account. You may generally hold only one account unless we expressly agree otherwise. Accounts are personal and must not be sold, transferred, shared or used by another person. You are responsible for making sure that all information supplied during registration is complete, accurate and not misleading.

We may need to verify your identity, age, address, payment information or other account details. Verification checks may be carried out when you register, before certain transactions, when you request a withdrawal, or whenever we consider it necessary for legal, regulatory, security or responsible gambling reasons. You agree to provide reasonable information and documents when requested.

If you do not complete a requested verification process, or if the information provided cannot be reasonably verified, access to some or all account services may be delayed, restricted or suspended. We may also take action where information appears false, incomplete, inconsistent or connected with another account.

Keeping your account secure

You must keep your login details confidential and take reasonable steps to prevent unauthorised access to your account. Do not disclose your password, authentication information or other security details to another person. You should notify us through the support channels provided on the website if you believe that your account has been accessed without permission.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised use and the relevant circumstances show that you were not responsible. We may suspend access while investigating suspected security issues, duplicate accounts, unusual activity or a breach of these terms.

You may deposit funds only using a payment method that is available on the website and that you are authorised to use. The name and details associated with a payment method should match your verified account information unless an alternative arrangement has been approved. We may refuse, reverse or review transactions that appear unauthorised, irregular or inconsistent with these terms.

You should select deposit amounts carefully and use only money that you can afford to lose. A deposit is not a guarantee of winnings. The outcome of games is subject to the rules shown for the relevant game, and all wagers are made at your own risk. Game rules, minimum or maximum stake information and other applicable conditions may be displayed before play.

Funds credited to your account are intended for lawful gaming activity and may not be used for any prohibited purpose. We may investigate deposits, wagers and account activity where there are concerns about fraud, collusion, bonus abuse, payment misuse, technical interference or other conduct that may breach these terms.

Withdrawals and account balances

Withdrawal requests are subject to account verification, payment checks and any conditions shown on the website. We may require you to use an approved payment method or return funds to the original source where appropriate. Processing arrangements can depend on the payment provider, verification requirements, banking processes and other factors outside our direct control.

You should check that your account details and payment information are correct before requesting a transaction. We are not responsible for delays or losses caused by incorrect information supplied by you, a payment provider issue or circumstances beyond our reasonable control. Any applicable fees, transaction conditions or limits will be displayed where relevant.

Errors and technical events

We aim to provide accurate game information and reliable services, but technical errors, interruptions or display issues may occasionally occur. If a wager or transaction is affected by a clear error, system malfunction or interruption, we may review the event and take reasonable corrective action in line with the applicable game rules and legal requirements.

Promotions, bonuses and other offers are subject to their own terms. Those terms may set out eligibility requirements, participation steps, wagering conditions, expiry rules, excluded games, maximum or minimum amounts and withdrawal conditions. You should read the specific promotional terms before taking part. If there is a conflict between a promotion and these general terms, the specific promotional terms will apply to that promotion.

We may limit, withdraw, change or cancel an offer where permitted, including where an offer has been used in error, is no longer available, or appears to have been obtained through abuse, manipulation or a breach of its terms. A promotion may not be combined with another offer unless the relevant terms clearly allow this.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of your time and spending, and do not chase losses. Never gamble with money needed for rent, bills, food or other essential expenses.

• Use available deposit, spending, time or session controls where offered.
• Take a break if gambling stops being enjoyable or begins to affect your daily life.
• Do not gamble when you are upset, under the influence of alcohol or making an important financial decision.
• Use the responsible gambling tools or account restrictions available through the website.
• Seek independent support if you are concerned about your gambling or someone else’s gambling.

You must not use the website to cheat, interfere with games, exploit a software fault, use automated systems, collude with other players or engage in any activity intended to gain an unfair advantage. You must also not attempt to bypass security, disguise your location, manipulate account information or use another person’s payment method without authorisation.

We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, failed a verification check, engaged in prohibited conduct, used the service unlawfully or created a risk to the security or integrity of the website. We may also take action where required by law or where responsible gambling concerns arise.

If an account is closed or restricted, we may review the account balance and relevant transactions before deciding what action is appropriate. Any decision will take account of applicable law, payment obligations, verification results and the circumstances of the account. You must not create a new account to avoid a restriction or closure.

Privacy and communications

Personal information is collected and handled in accordance with the Privacy Policy and applicable privacy requirements. Information may be used to provide services, process transactions, verify identity and age, protect account security, meet legal obligations, support responsible gambling and improve the website.

By registering, you agree that we may send service-related communications about your account, transactions, security, changes to these terms and other important matters. Marketing communications, where available, may be managed using the options provided on the website or in the relevant message.

Website content and liability

The website, content, software and services are provided subject to availability. We do not promise that the site will always be uninterrupted, error-free or available on every device or network. You are responsible for your internet connection, device, software and any costs associated with accessing the website.

To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, unauthorised access resulting from your failure to protect account details, incorrect information supplied by you, payment provider failures or your unlawful use of the website. Nothing in these terms limits rights or remedies that cannot legally be excluded under applicable Australian law.

Questions and complaints

If you have a question, transaction concern or complaint, use the support or help channels made available on the website. Provide enough information for the matter to be reviewed, while avoiding the unnecessary disclosure of sensitive security details. We may ask for further information, investigate the issue and explain the next available step.

These Terms & Conditions should be read with the other policies and rules published on the website. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.