Betting Rules

By opening an account, accessing a betting service or submitting a wager, you acknowledge that you have read and accepted these rules. If you do not agree with any part of them, you should not place a bet. The rules apply to wagers made through the relevant Jackpot City Casino website, application or other authorised platform, as well as to any related betting feature made available to you.

These rules are general in nature. Additional rules may be displayed for a particular sport, event, market, game, promotion or payment method. Those additional rules form part of the conditions for that activity. If a specific rule conflicts with a general rule, the specific rule normally applies to the relevant wager. Information shown on the platform at the time a bet is placed should be reviewed carefully before confirmation.

Access to betting and gaming services may depend on your location, age, account status and applicable laws. You are responsible for making sure that your use of the service is lawful in the place where you are located. Jackpot City Casino may restrict, suspend or refuse access where required for legal, regulatory, security or responsible gambling reasons.

Player responsibilities

• Provide accurate and current account information.
• Keep your login details private and take reasonable steps to protect your account.
• Use only payment methods that you are authorised to use.
• Check the selection, odds, stake and potential return before submitting a wager.
• Follow all applicable account, betting and responsible gambling requirements.
• Tell the operator promptly if you notice suspicious activity or an account security concern.

You must meet the minimum age requirement and any other eligibility conditions that apply before using a betting service. An account may be subject to identity, age, location and payment verification. Verification can be requested before or after a wager is placed. If information cannot be verified, or if an account appears to have been created or used in breach of the rules, access to the account or related transactions may be limited while the matter is reviewed.

A wager is not accepted merely because you have selected an option or entered a stake. A bet is accepted only when the platform confirms it and records it against your account. You should retain the confirmation details shown after submission. If a confirmation is not displayed, check your account history before attempting to place the same wager again. Repeated submissions may result in more than one accepted bet.

The available minimum and maximum stakes, prices, markets and betting options may vary. Any applicable limits or restrictions will generally be displayed on the platform. Jackpot City Casino may decline a wager, restrict a market, apply account limits or stop accepting bets where permitted under the applicable terms. A bet cannot usually be changed or cancelled after acceptance unless a specific rule or platform feature allows this.

Before you confirm a bet

1. Confirm that the event, game, market or selection is correct.
2. Review the displayed odds, price, stake and possible return.
3. Check whether the wager is single, multiple, system-based or otherwise combined.
4. Read any market-specific conditions, including rules about void selections or changes to an event.
5. Submit the wager only when you are satisfied that all details are correct.

If displayed information changes before a wager is accepted, the platform may ask you to confirm the updated details. The updated wager will not be accepted unless the required confirmation is completed. A bet receipt, account record or similar transaction entry is the primary record of an accepted wager, subject to correction where there is an obvious error, technical issue or other valid reason under these rules.

Odds and prices may change before a bet is accepted. The price that applies to a wager is the price confirmed at acceptance, unless the relevant market rules state otherwise. Displayed odds are not a guarantee that a bet has been accepted. Settlement is based on the official result or outcome used for the relevant event, market or game and on the rules that applied when the wager was placed.

Where a result is changed after initial publication, the applicable settlement may be reviewed in line with the relevant official source and market rules. A result may also be corrected if there was a clear reporting error, an incorrect starting time, a misidentified participant or another obvious mistake. The operator may wait for sufficient information before finalising a market.

Events, postponements and abandoned markets

The treatment of a postponed, abandoned, interrupted, cancelled or rescheduled event depends on the rules for that event and market. Some wagers may remain valid if the required conditions have already been determined, while others may be voided or settled in another way. If an event is moved to a different date, venue or format, the market may be reviewed according to its specific conditions.

If a selection is declared void, the stake or relevant part of a multiple wager may be handled according to the applicable market rules. A multiple bet containing a void selection may be recalculated, reduced or otherwise settled as described in those rules. You should always review the settlement terms for a market rather than assume that every selection will be treated in the same way.

Casino and gaming outcomes

For casino or other gaming products, each game may have its own rules, paytable, features and outcome conditions. The result produced by the game system is used for settlement, subject to investigation of a proven technical or operational error. Game rules shown before play should be read before a wager is made, especially where bonus features, special rounds, progressive elements or changing symbols affect the outcome.

A winning balance entry or displayed result may be reviewed if there is an obvious error, malfunction, interrupted connection or suspected misuse. Any correction will be made in accordance with the applicable terms and the circumstances of the incident. You should not continue using a game if you believe it is malfunctioning; record the details and follow the available support or complaints process.

You are responsible for checking that your device, internet connection and software are working correctly before placing a wager. A slow connection, closed browser, device failure or interrupted session does not by itself prove that a bet was accepted or cancelled. The account history and official transaction record should be used to confirm the status of a wager.

If a platform, pricing or settlement error occurs, Jackpot City Casino may correct the error and take any action permitted by the applicable terms. This may include voiding an affected wager, correcting a balance entry or suspending a market while the issue is investigated. Where possible, affected players will be informed through the account or another available platform notice.

Players must not use the service to commit fraud, manipulate results, exploit a vulnerability, interfere with platform security or gain an unfair advantage. You must not use automated tools, multiple identities, stolen payment details or another person's account. Suspicious activity may lead to an investigation, account restrictions, cancellation of affected transactions or referral to the appropriate authority where required.

• Do not attempt to bypass location, identity, age or account controls.
• Do not share, sell or transfer your account to another person.
• Do not submit wagers using funds that you do not own or control.
• Do not exploit obvious pricing, display or software errors.
• Do not interfere with another player's access or with the operation of the platform.

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only wager money that you can afford to lose. Keep track of the time and money you spend, avoid chasing losses and take a break if gambling stops being enjoyable. Never gamble while under the influence of alcohol or when you are feeling distressed.

Account tools and support options may be available to help you manage your play. These can include deposit controls, time reminders, activity information, cooling-off options or self-exclusion. The available options and conditions should be checked through the relevant responsible gambling information. If you believe gambling is affecting your wellbeing, finances or relationships, stop playing and seek independent professional support.

You should review your bet history and account statements regularly. If you believe that a wager has been recorded incorrectly, a result has been settled incorrectly or an account transaction is missing, raise the issue as soon as possible through the available support or complaints channel. Include the relevant bet reference, date, game or event and a clear explanation of the concern. Do not include passwords or unnecessary sensitive information.

Complaints are reviewed using the available account records, platform data, market rules and any relevant official information. You may be asked to provide additional information to verify your identity or clarify the issue. The outcome of a review may confirm the original settlement, correct an error, adjust an account entry or explain why a rule was applied. These rules do not remove any rights or protections that apply to you under Australian law.

These betting rules may be updated from time to time to reflect changes to the platform, products, operational procedures or legal requirements. The current version will apply to future wagers from the time it is published, unless a different effective date is stated. Keep a copy of the rules that applied when you placed a wager if you need to refer to them later.