Privacy Policy

To provide a secure and reliable online casino service, Jackpot City Casino may collect information directly from players, automatically from the device used to access the website, and from service providers involved in account, payment, verification and security processes. The information collected depends on how a player uses the website and the services requested.

Account and identity information

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. Information may also be used to confirm that a player is eligible to use the service and that an account is being used by the correct person.

Verification and security information

Depending on the circumstances, players may be asked to provide identity or address verification documents and other information needed for account checks. This can include information contained in identity documents, information used to assess account security, and records of checks carried out to help prevent fraud, unauthorised access, money laundering and other unlawful activity.

Payment and transaction information

The site may handle information about deposits, withdrawals, wagers, account balances, transaction history and payment status. Payment details may be processed through payment providers. Where appropriate, the site may receive limited payment-related information from those providers rather than the complete details of a payment instrument.

Device, usage and technical information

When players use the website, technical information may be collected, including an internet protocol address, browser type, operating system, device information, language settings, pages visited, access times, approximate location information and information about how the website is used. This information helps with website operation, security, troubleshooting, performance and service improvement.

Personal information is handled for purposes connected with providing and managing the casino service. The particular use will depend on the information involved, the player’s interaction with the website and the requirements that apply at the time.

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, complaints and requests.
• Completing identity, age, eligibility and account verification checks.
• Detecting and preventing fraud, account misuse, collusion, unauthorised access and other suspicious or unlawful activity.
• Maintaining the security, availability and functionality of the website and related systems.
• Understanding website use so that features, content and performance can be reviewed and improved.
• Sending service messages, account notices and other communications needed to operate the account.
• Sending promotional or marketing communications where permitted and where the player has provided consent or another lawful basis applies.
• Meeting legal, regulatory, tax, accounting, audit, dispute-resolution and responsible gambling obligations.

Information may be combined where this is reasonably necessary for these purposes. For example, account, device and transaction information may be reviewed together to protect an account or investigate activity. Information will not be used in a way that is unrelated to the service or inconsistent with the purpose for which it was collected, except where permitted or required by law.

Sharing information

Personal information may be shared with businesses and service providers that help operate the website. These may include payment processors, identity and verification providers, technology and hosting providers, security and fraud-prevention providers, customer support services, professional advisers and other suppliers acting on the site’s instructions. They should only receive information that is reasonably needed for the relevant service or purpose.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected unlawful activity, to enforce applicable terms, or to comply with a valid legal or official request. Some service providers may process information in locations outside Australia. Where this occurs, reasonable steps may be taken to protect the information and handle it in accordance with applicable privacy requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support account security, understand website traffic and improve the user experience. Some cookies may be placed by service providers that support website functions, analytics, payment processes or security features.

Players can manage or restrict cookies through the settings in their browser. Blocking or deleting cookies may affect the availability, security or functionality of some website features. Browser settings may also allow a player to receive a notice before cookies are stored or to remove existing cookies.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure communications and procedures for identifying and responding to security incidents.

No online service can guarantee that information will always be completely secure. Players should use a strong, unique password, keep login details confidential, use secure devices and networks, and contact support promptly if they suspect that an account or device has been compromised.

How long information is kept

Personal information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, reasonable steps may be taken to delete it, destroy it securely or make it anonymous, subject to any applicable legal, security or operational requirements.

Depending on the circumstances and the privacy requirements that apply, players may have rights regarding the personal information held about them. Requests may need to be verified so that information is not disclosed to the wrong person. A request can be made by contacting support@jackpotcitycasino.best and explaining the information or action requested.

• Access personal information held about you and receive an explanation of how it is being used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where it is no longer needed or where deletion is otherwise available under applicable requirements.
• Withdraw consent to marketing communications at any time.
• Ask questions about the handling, sharing or protection of your personal information.
• Raise a concern if you believe your information has not been handled appropriately.

A request to delete information may not be accepted in every situation. For example, information may need to be retained to meet legal obligations, prevent fraud, resolve a dispute, protect the security of the service or maintain necessary transaction records. If a request cannot be completed in full, an explanation may be provided where appropriate.

Marketing preferences

Players can withdraw consent to marketing by contacting support@jackpotcitycasino.best. Marketing emails may also include an unsubscribe option. Stopping promotional messages will not necessarily stop important service communications, such as security alerts, account notices, transaction updates or messages needed to administer an account.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The latest version published on the website will apply from its stated effective date. Players should review this page periodically to remain informed about how information may be handled.