Responsible Gambling

Gambling involves risk, and there is no guaranteed way to win. Casino games are provided for entertainment, and the outcome of each game is determined by chance or by the rules of that game. Previous results do not predict future results. A win does not mean that another win is more likely, and a losing session does not mean that a win is due. Every bet should be treated as a separate event.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Only use money that remains available after essential expenses, such as rent, mortgage payments, bills, food, education and other financial commitments, have been covered.

A personal plan can make it easier to stay in control. Consider setting a spending limit for each session, day, week or month, and decide how long you intend to play. When your limit or planned session ends, stop playing, even if you are winning or believe a win may be close. Taking regular breaks can also help you stay aware of how long you have been playing and how you are feeling.

• Set a gambling budget before you start and do not increase it during a session.
• Keep gambling separate from money needed for living expenses, debt repayments or other financial commitments.
• Do not borrow money, use credit intended for essential costs or sell belongings to gamble.
• Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
• Do not chase losses by continuing to play or increasing your stakes to try to recover money.
• Remember that gambling is not a reliable source of income or a solution to financial problems.
• Take regular breaks and spend time on other activities, interests and relationships.
• Keep a record of your gambling if you are unsure how much time or money you are spending.
• Do not gamble to impress other people or because you feel pressured to continue.
• Stop and review your choices if gambling no longer feels enjoyable.

You should be able to stop gambling without feeling pressure to continue. If you find that stopping is difficult, or if gambling is affecting your finances, relationships, work, study or wellbeing, consider taking a break and seeking support as soon as possible. You do not need to wait until the situation becomes serious before asking for help.

It can also help to separate gambling from other parts of your routine. Avoid playing while completing important tasks, dealing with financial decisions or spending time with people who rely on your attention. Planning alternative activities before a gambling session can make it easier to stop when your chosen limit is reached.

Depending on the services available to your account, responsible gambling tools may help you manage your play. These tools can include deposit, spending, loss or session limits, reality checks, time reminders, temporary breaks and self-exclusion. The available options, settings and conditions may vary, so review the information shown in your account and make sure you understand how a selected tool operates before confirming it.

Limits

A limit can help you decide in advance how much you are prepared to spend or how long you wish to play. Choose an amount and period that reflect your personal budget, rather than the amount you hope to win. A limit should be realistic, clear and easy for you to follow. Once you have reached it, stop gambling and allow the relevant period to end.

Do not try to work around a limit by opening another account, using another payment method or asking another person to gamble on your behalf. These actions can make it harder to understand your gambling and may increase the risk of harm. If you need to change your limits, consider why you want to do so and whether taking a complete break would be more appropriate.

Temporary breaks

A temporary break can be useful if you want time away from gambling without making a longer-term decision. Use the break to review your spending, consider what prompted you to pause and reconnect with activities that do not involve gambling. A break should be treated as a genuine period away from play, not as an opportunity to find another way to continue gambling elsewhere.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or indefinitely. If you choose self-exclusion, follow the instructions provided through the relevant account or support process. Do not attempt to create a new account or use another person's account during the exclusion period. If you are already worried about your gambling, self-exclusion and professional support can work together as part of a broader plan.

If a limit, break or self-exclusion does not appear to be working as expected, stop gambling and seek assistance through the available support channel. Keep records of your settings and relevant account information so that your concern can be reviewed clearly. A responsible gambling tool is one part of staying in control; it should be supported by honest budgeting and a willingness to ask for help.

Protecting young people

Gambling services are intended for people who meet the applicable legal age requirements. Do not allow children or other unauthorised people to access your account. Keep your login details private, use appropriate device security and avoid leaving an active account unattended. If you believe someone under the legal gambling age has accessed an account, stop play and raise the concern through the available support process.

If you share a device with other people, use available security settings to reduce the risk of accidental or unauthorised access. Your account should only be used by you, and you should not provide your login details or payment access to another person.

Problem gambling can develop gradually. It does not depend only on how often you gamble or on the size of any individual bet. Some people experience difficulties after occasional play, while others may gamble frequently without immediate concerns. The important question is whether gambling is having an unwanted effect on your life or whether you feel less able to control it.

Consider taking a break and speaking with a qualified support service if any of the following statements sound familiar:

• You spend more money or time gambling than you planned.
• You keep gambling after deciding to stop or after reaching your budget.
• You try to win back money that you have lost.
• You increase your stakes because you believe a large win will solve a problem.
• You hide your gambling, losses or account activity from family, friends or another trusted person.
• You borrow money, miss payments or use essential funds because of gambling.
• You feel restless, anxious, irritable or preoccupied when you are not gambling.
• You think about gambling during work, study, family time or other important activities.
• You cancel plans, withdraw from people or lose interest in activities you previously enjoyed.
• You gamble to escape stress, loneliness, sadness, anger or other difficult feelings.
• You have tried to cut back or stop but have not been able to do so.
• Gambling has caused conflict, financial pressure, work problems or concerns about your health and wellbeing.

You do not need to wait for a crisis before asking for help. Speaking with someone early can make it easier to understand what is happening and consider practical next steps. A trusted family member, friend, financial counsellor, psychologist, general practitioner or gambling counsellor may be able to help you make a plan.

If you are supporting someone else, approach the conversation calmly and without judgement. Focus on the effect gambling is having, listen to their concerns and encourage them to use professional support. Avoid offering money to cover gambling losses or agreeing to keep harmful gambling secret. You can also seek advice for yourself, because gambling harm can affect partners, relatives, friends and other people close to the person gambling.

A practical first step may be to stop gambling, remove access to available gambling funds, review essential expenses and tell a trusted person what is happening. Small steps can help restore a sense of control, particularly when they are supported by professional advice.

Support is available to people in Australia who are concerned about their own gambling or someone else's gambling. You can contact a state or territory gambling support service, Gambling Help Online, a qualified gambling counsellor, a financial counsellor or a health professional. These services can provide confidential information, counselling and practical guidance about budgeting, self-exclusion and recovery. You do not need to be certain that you have a gambling problem before making an enquiry.

If gambling has created financial pressure, consider speaking with a financial counsellor before taking out credit or making further gambling deposits. A counsellor may help you review your income and expenses, prioritise essential payments and consider options for managing debt. Do not rely on further gambling to solve a financial problem, and be cautious about accepting informal offers to recover losses.

If you feel at immediate risk of harming yourself or another person, stop gambling and seek urgent help through emergency services or a crisis support service in your area. Your safety comes first. Gambling losses can feel overwhelming, but support is available and asking for help is an important step.

Account security and personal responsibility

• Keep your account login details private and never allow another person to use your account.
• Use a strong, unique password and update it if you believe it may have been disclosed.
• Keep your contact and identification information accurate where required.
• Review your account activity, gambling history and payment records regularly.
• Raise unusual or unauthorised activity through the available account support process as soon as possible.
• Do not create additional accounts to avoid a limit, break, self-exclusion or other account restriction.
• Do not allow another person to deposit, withdraw or gamble on your behalf.
• Use device controls and account security measures to reduce the risk of unauthorised access.
• If you are under the legal gambling age, do not use the service.
• Take responsibility for keeping children and other unauthorised people away from gambling accounts and devices.

Make informed choices

Read the relevant game and account information before you play. Make sure you understand that gambling outcomes are uncertain and that no strategy can guarantee a win. Avoid making decisions based on claims that losses can always be recovered, that a particular game is due to pay or that another person can predict the result. If you are unsure about an account feature or responsible gambling option, stop playing and seek clarification before continuing.

Jackpot City Casino encourages players to make informed decisions and use responsible gambling measures whenever they are needed. If you are unsure which option is appropriate, stop playing, review the responsible gambling information available in your account and seek independent support. Gambling should never come before your health, relationships, financial security or other important responsibilities.

Responsible gambling is an ongoing choice. Review your habits from time to time, especially if your financial circumstances, health, relationships or daily responsibilities change. If gambling stops being enjoyable or begins to feel difficult to control, taking action early can help protect your wellbeing and the people around you.